Policies

Grail LLC does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Grail LLC and its employees are not responsible for decisions made by any organization concerning the acceptance or rejection of an applicant applying for any credential or certification.

Grail LLC and its employees are not responsible for any losses or expenses due to delay or changes in schedule, overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, acts of terrorism, force majeure, war, quarantine, criminal activity, or for any other cause beyond its control.

Grail LLC workshops have a 100% satisfaction guaranteed. If you are dissatisfied for any reason, please call us at 866-594-3590 within 30 days of attending an event (e.g., workshop, class). Just tell us what made you unhappy, and you can participate in another event for free or receive a refund.

When Grail LLC partners with another organization (e.g., a university or college), different and/or additional guarantees may apply. Contact Grail LLC or our partners for these guarantee details.

Cancellation Policy:

If you cancel a reservation more than 7 days in advance of an event start date, you will receive a 100% refund.

If you cancel a reservation less than 7 days in advance of an event start date, you will receive a 90% refund.

No refunds will be given after an event has started.